Shipping and Returns

DELIVERY TIMES

Each bag is made by hand. Once we have received your order and payment we aim to make each bag within 5 working days. We really appreciate your patience while waiting for your unique bag to be lovingly dyed and sewn. We will contact you by email if for any reason your bag cannot be made within this period and we will give you the estimated shipping date.
At times we do get very busy. Please email sales@domesticatedbovine.com if you would like to know our current delivery dates before placing an order.
 

SHIPPING

We ship Australia-wide for FREE ! 
Once shipped, domestic orders are delivered between 3–5 business days to metropolitan areas. For regional locations please allow up to 7 business days.
Items are sent using Australia Post. A shipping notification and tracking number will be emailed to you as soon as your purchase has been shipped.
 

EUROPE AND THE REST OF THE WORLD SHIPPING

Orders over AU$150 ship internationally for FREE
Once your bag has been made we aim to deliver between 5–15 days, depending on the destination and local customs processing.
Items are sent using Australia Post. A shipping notification and tracking number will be emailed to you as soon as your purchase has been shipped.
Please note we do not ship to P.O. boxes.

 

IMPORT DUTIES

If you live outside of Australia duties and taxes may be levied on your purchase as it enters the country in which you live. You will be responsible for payment for any import duties or taxes. All shipments will be marked with the value of goods. Please contact your local customs office with help in calculating any further cost you may incur. We are not able to calculate this amount for you.

 

WARRANTY

We believe that all our bags are produced with the utmost care and attention, using the best quality materials and workmanship possible. Materials and manufacturing are covered for 12 months from date of shipment. General wear and tear, including marking and natural colour changes to the suede and leather, is not covered. Please see our care section for information on how to best look after your DoBo bag. 

RETURNS

Each skin used in the production of our range is natural and unique.
The dying process is done by hand and variations in colour and pattern are considered attractive qualities, not defects. We live in a world of mass production and we believe that one of the beautiful qualities of the DoBo range is that each one is different. Your bag is the only one of it's kind.
If you are not completely satisfied with your purchase you may return it to us within 14 days of receipt. We offer a credit or refund provided it is in it's original and unused condition, tags still attached and in the calico dust bag. This does not apply to bags sprayed by you with a leather protector.

If you have an enquiry about a manufacturing issue please email us at hello@domesticatedbovine.com and we will reply with further information and if required instructions on our returns procedure and our address.